Shipping policy

Shipping Policy

Free Shipping At pawell, shipping is free on all orders, with no minimum purchase.

Shipping Destinations We currently ship to Canada, the United States, the United Kingdom, and Europe.

Order Processing Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). When your order ships, you'll get a confirmation email with your tracking number.

Delivery Times Once shipped, please allow 7 to 15 business days for your order to arrive. These times are estimates and may vary depending on your location, peak seasons, or carrier delays.

Customs, Duties & Taxes Orders shipped outside Canada may be subject to customs duties or import taxes, depending on the destination country. These charges are the customer's responsibility.

Shipping Address Please double-check your shipping address before placing your order. We are not responsible for packages lost or delayed due to an incorrect or incomplete address.

Lost or Damaged Packages If your order hasn't arrived within 15 business days of shipping, or arrives damaged, contact us at [your email address] and we'll make it right.