Refund policy

Return & Refund Policy

Returns We want you to love your order. If you're not completely satisfied, you can return eligible items within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Proof of purchase is required.

How to Start a Return To start a return, contact us at [your email address] with your order number and the reason for your return. We'll send you instructions on where and how to send your item back. Items sent back without first contacting us will not be accepted.

Return Shipping Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, Defective, or Wrong Items Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos of the issue, and we'll make it right at no cost to you.

Non-Returnable Items The following items cannot be returned: sale or clearance items, gift cards, and [other items, if any].

Exchanges If you'd like a different size or item, the fastest way is to return your original item and place a new order.

Refunds Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may take extra time to process it.

Questions If you have any questions about returns or refunds, contact us at support@pawell.shop